Why is the ice cubes from my ice maker too thick?
1. The ice making time may be set too long.
Press the down button to adjust the ice making time a little shorter. There is no specific time, this is related to the ambient temperature. The factory time is set to 0 by default.
Adjust the time according to the actual thickness of the ice cube. The upward arrow is to increase the time and thicken the ice cubes. The downward arrow is to decrease the time and thin the ice cubes.
2. If the time is adjusted too short and the ice cubes still do not come off, there may be a problem with the de-icing valve. You can contact our Customer Support at Service@callsupports.com to solve this problem.